Useful Information

Included in the Price:

• 16% Tax

• Airport Service Fee (16%)

• One-way fee has been added to the price quoted online and is payable at the counter; only applicable for One Way Rentals.

• Breakdown assistance is included for mechanical failure.

• Unlimited mileage

Excess and Liability:

This reservation does NOT include CDW (Collision Damage Waiver Insurance). The CDW is typically purchased by customers that are not covered for vehicle damage or loss by their Credit Card Company (or insurance linked to a credit card).

For your own protection we require that all customers present a valid printed letter and proof of coverage from your banking institution with a verifiable phone number and/or e-mail address for confirmation, stating that LDW (CDW) coverage is provided by his/her credit card, and the banking institution will be accountable for all the expenses in case of an accident or any mishap during the validity of the lease; as to establish that this will be done through a reimbursement in favour of the cardholder. All bank institutions that provide these credit cards MUST BE REGULATED BY THE MEXICAN CNSF (Comisión Nacional de Seguros y Fianzas) the official Government Institution that regulates Insurance companies in Mexico. Also, If customer does have the appropriate approval and coverage from its credit card institution they will have to sign a ‘statement of personal responsibility for the total value of the car’ should they decline the LDW (CDW) offered at the desk and wish to be covered by their Credit Card Company. In the event of an accident, a customer having declined LDW (CDW) will be fully responsible for all damage and/or repairs up to the total value of the car.

Third Party is included up to 250000 MXN.

CDW is available at the desk for 33.65 USD per day.

A deposit between 12000 USD and 30000 USD (depending on car category) will be required at the desk. If your credit card doesn’t have funds to cover this deposit, LDW/CDW purchase will be mandatory. The deposit will be reimbursed when the vehicle is returned with no damage or missing items.

Fuel Policy:

Full/Full:

Refueling Service/Penalty: there will be a penalty charge for fuel refueling if the customer does not return the vehicle with the same amount of fuel stated agreed or stated on the opening contract. The penalty will be of $ 360.00 Mexican pesos plus applicable taxes, in addition to this, for every missing liter there will be an additional penalty charge, this penalty will be calculated based on the capacity of the vehicle's fuel tank and special requirements required by the manufacture and the price will depend on the rate available upon your closing contract.

Payment Details:

ACCEPTED: American Express, MasterCard (not debit or prepaid), Visa (not debit or prepaid)

Credit card(s) must be in the name of the main driver.

NOT ACCEPTED: No other payment types will be accepted.

A valid credit card in the name of the lead driver must be presented at the rental desk in order to pre-authorise/charge the deposit.

In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Cross Border Information:

All vehicles can circulate in Mexico. Please, note that if you intend to travel to other countries restrictions and extra charges will apply. If you plan to drive to US you need to purchase special coverage at the desk and inform the office prior to pick up. If you plan to drive to Belize or Guatemala you also need an official letter to allow Mexican vehicles into the country (these letters are available just in the offices of Tuxtla Gutierrez, Tapachula and Chetumal). Please consult prices and total cost with the Local Office prior to pick up.

*Cross Border permission is not guaranteed in any case, and the customers should always seek for permission in advance.